Effective Date: Dec 10, 2025
1. Introduction
FeatherStone Florals (“we”, “us”, “our”) is committed to protecting the privacy of our customers and site visitors (“you”, “your”). This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or place an order through our website [www.featherstoneflorals.com] (the “Site”).
2. Information We Collect
We may collect and process the following types of information when you use our Site or place an order:
- Personal Data: name, billing and shipping address, email address, phone number, and other contact information you voluntarily provide when placing an order or contacting us.
- Order & Payment Data: Details necessary to process and fulfill your order (e.g. items ordered, shipping method, payment information). Payment processing may be handled by a third-party payment processor; we may not store full payment details ourselves.
- Usage & Technical Data: IP address, browser and device information, pages viewed, time/date of access, and other similar metadata collected automatically (e.g. via cookies or server logs).
3. How We Use Your Information
We use your personal and order information for purposes including, but not limited to:
- Processing and fulfilling your orders (billing, shipping, payment, order status updates).
- Communicating with you about your order or customer support.
- Improving our Site, products, and services based on usage patterns and feedback.
- Sending promotional materials, newsletters, offers, or updates – but only if you have explicitly consented to receive such communications (where required by applicable law).
- Complying with legal obligations, enforcing our rights, or responding to lawful requests by government or regulatory authorities.
4. Sharing and Disclosure of Data
We will not sell or trade your personal information to unrelated third parties for marketing or other purposes. We may share your information only as described below:
- Service Providers: trusted third parties (e.g. payment processors, shipping carriers, fulfillment services, hosting providers, analytics or email-service providers) – but strictly only as needed to operate our business and fulfill orders.
- Legal or Regulatory Authorities: when required by law, or to protect the rights, property, or safety of our company, employees, customers, or others.
5. Data Security
We implement reasonable technical and organizational measures to help protect your personal data from unauthorized access, disclosure, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure – so while we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
Depending on where you live and applicable laws, you may have certain rights regarding your personal data, such as:
- The right to access the personal data we hold about you.
- The right to request correction or deletion of your personal data.
- The right to opt-out of marketing communications.
To exercise any of these rights, please contact us by email at: featherstoneflorals@gmail.com
7. Cookies and Tracking Technologies
We and/or our third-party service providers may use cookies, log files, web beacons, tracking pixels, and other tracking technologies when you visit our Site to help customize and improve the Site.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the “Effective Date” at the top. Your continued use of the Site after the date such changes are posted constitutes your acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us using the form below.